Love it, or set it free.
We’ve grown our reputation through delighting customers. So if you’re unhappy in any way with your full price online purchase, we’ll happily refund you in full. Please see our returns policy for details.
All Zaffero products, with the exception of light bulbs and consumable hardware, carry a full 12-month product warranty. But that means you need to ensure that the product was installed professionally and handled correctly, for the purpose it was made. We promise to replace any Zaffero product if there’s any kind of manufacturing defect (subject to availability). Don't try and fix it yourself though – any attempted repairs will void our warranty cover, so just get in touch and we’ll take it from there.
All Zaffero lighting has been rigorously tested and fully complies with Australian Standards. What’s more, all of our products are certified with government agencies such as Energysafe Victoria, the NSW Office of Fair Trading and the Queensland Government Department of Industrial Relations.
Before you even think about installation however, please make sure that you use a licensed electrician and the mains power supply is fully isolated from the right installation point or area. (We’d love you to be a repeat customer, so please don't put you safety at risk!)
Every floor and table lamp is checked and ready to plug in and go, but a qualified electrician should always be used for installing lighting into existing wiring circuits such as ceilings or walls.