Once we receive your order your goods will normally be dispatched within 2 business days. Depending on what part of Australia you’re in you should receive the goods in 2 - 5 days after your order is processed. Please make sure you have someone at your end (home, at work or a friend) to accept the delivery – this is to make sure that you get what you paid for! Unfortunately we can’t give you a delivery time.
If you simply can't wait, you can still pick up your order from our Minto Warehouse between the hours of 9:00am to 4.00pm, Monday - Friday. Please get in touch first, so we can arrange to have everything ready well in advance.
4/415 Pembroke Road
Minto, NSW 2566
Ph: 02 9557 8897
We’ll happily ship anywhere! For a quotation for shipments outside Australia send us an email to firstname.lastname@example.org and tell us what goods you are interested in and where you live. Please note you are responsible for any local customs and/or duty charges. These costs will not be included in the shipping quotation that we provide.
We do not offer an exchange or refund on items for change of mind.
Returns Delivery Charge
Unfortunately, we can't cover the cost of your return delivery charge. But we can help arrange a courier to pick up the return for you. Let us know and we’ll give you a quick quote. You can also return the goods in person to our main showroom or any of our retail stores.
Once we receive the returned products we’ll issue your refund within 24 hours to your bank account.
Damage in Transit
Life being what it is, sometimes goods in transit get damaged. While frustrating, all you have to do is let our Customer Services Team know ASAP and definitely within 24 hours of receipt. We’ll then arrange to replace the damaged product at our expense after picking it up from you. Please don’t send back any ‘damaged in transit’ goods by another courier as we have to ensure that any damage claims are handled and dealt with by our transport contractor.